Tesco, a global tubular drilling provider, was struggling to keep up with the paperwork and resources required to maintain its manual Journey Management™ process. When it was determined that a contributing cause to one of its vehicle incidents was a failure in Journey Mangement™ procedures, Tesco selected Telelink as an all-in-one Journey Management™ provider based on the ability to integrate vehicle monitoring data, customization, services in both English and Spanish, and significant Oil & Gas industry. 

Tesco's Challenge: Not enough bandwidth

Our dispatchers had many responsibilities and Journey Management just wasn't a priority for them. They did not verify the on-duty hours with the journey time, so fatigue was a big risk for us

James Ward, Global QHSES Director, Tesco

Tesco's Journey Management process was paper-based and a manual effort shared among the dispatcher, drivers and managers. A Journey Management form was completed by the drivers, approvals were requested from their managers, and the completed form was given to the dispatcher. The approval process for journeys during inclement weather or restricted driving hours was not documented properly, and the process as a whole could not be traced. In addition, the check-in times were not followed up by dispatchers, leaving drivers vulnerable.

When a vehicle incident was partially attributed to failure to the Journey Management procedure, Tesco decided to make a change.

Telelink's Solution: Customized and adaptable

Telelink's entire solution - trip risk assessments, escalation procedures, vehicle monitoring system integration, and reporting - were all customized to address our unique operations

Ximena Seba, QHSES Manager, Tesco

Tesco evaluated several vendors but ultimately chose Telelink as it was a one-stop-shop with procedural expertise, innovative technology, and 24/7 response services that could be offered in both English & Spanish. During the project management phase, Telelink worked directly with Tesco's telematics provider to integrate custom geofence alerts that would notify Telelin's 24/7 Journey Management Centre when a vehicle was operating during restricted hours.

According to Ximena, "The easy part was implementing the new Journey Management solution; the hard part was changing our culture. After some initial hurdles, we now have a Journey Management process that is fully embraced by our entire team."

Return on investment: Results and future plans

Not only has our Journey Management program been approved by clients, ISN and more, it has reduced our motor vehicle incident rate by roughly 60%

Ximena Seba, QHSES Manager, Tesco

Since implementing Telelink's Journey Management solution, Ximena says Tesco now has a "100% traceable system that is innovative and responsive to our evolving needs." The program is now operational in the United States, Canada, Mexico and Argentina with plans to expand into other global regions. The program has also been expanded to include working alone.

According to Ximena, "The easy part was implementing the new Journey Management solution; the hard part was changing our culture. After some initial hurdles, we now have a Journey Management process that is fully embraced by our entire team."

Global QHSES Director, James Ward said "Journey Management used to be all about policies, procedures and policing, and the focus on people wasn't on the agenda. It's much more progressive now. It's about changing behaviours behind the wheel and influencing engagement.

The next step for Tesco is to launch a white-labelled version of Telelink's mobile app so employees can complete trip risk assessments, book a journey, and get manager approval all through their smartphone.